TERMS & CONDITIONS

LEGAL NOTICE

Last updated March 2020

 

 

This website is operated, edited and provided by Tales of Dubai, part of Mindmotions FZ LLE company, having its registered office at Office 17, Iridium Building, Al Barsha 1, Dubai, UAE, PO Box 391186  with trade licence number 13308/2018. Owner: Swen Maikranz. 

The entire website is an exclusive property of Tales of Dubai. No reproduction or representation can be done without a preceding written consent from Tales of Dubai. Despite the careful work done for the realisation of this website and its regular update, occasional errors might occur in certain provided information and/or presented documents. Unfortunately, Tales of Dubai can not guarantee the exactitude, the precision or the completeness of available information on the website and therefore under no circumstances will the editor be held responsible for any errors. If you do notice any errors, please bring it to our attention via e-mail to: contact@talesofdubai.com and we will then make sure to make the appropriate changes. Tales of Dubai reserves the right to correct the content at any moment, without prior warning.

Tales of Dubai, (“www.talesofdubai.com”) owns and operates this website. This document governs your relationship with www.talesofdubai.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

 

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

The present general conditions of sale apply to all the orders placed with the Tales of Dubai company for the whole of the articles and services proposed by the www.talesofdubai.com site by natural persons, not business persons. Consequently, the fact for any person ordering a product offered on sale on the Internet site of Tales of Dubai implies full and complete acceptance of these general conditions of sale that the Customer recognizes having been aware of before his order. Tales of Dubai reserves the right to modify at any moment the present general sales conditions. Nevertheless, the General Sales Conditions applicable to the order placed by a Customer on the Site of Tales of Dubai are those accepted by the Customer at the time of placing the order.

 

ARTICLE 1 : INTEGRALITY

The present General Conditions define the entirety of the obligations of the various parties. In this sense, the Customer is considered to accept without reserve the entirety of the provisions envisaged under these general sales conditions. Tales of Dubai is for its part committed to respecting its role of retailer within the framework of the aforesaid conditions.

 

ARTICLE 2 : OBJECT

The present General Conditions have the aim of defining the rights and obligations of the various parties within the framework of the online sale of goods and services proposed by the Tales of Dubai company to the Customer, from the order to the delivery, including payment and the use of services made available by Tales of Dubai.

 

ARTICLE 3 : FIELD OF APPLICATION

The present General Conditions govern the sale of the products on the day of the placing of the order by the customer. They apply to all modes of placing of orders proposed by Tales of Dubai, whether the order is placed by Internet or telephone.

 

ARTICLE 4 : ORDER

 

CAPACITY TO ENTER INTO CONTRACT

Every Customer of the Tales of Dubai company declares that he/she has the capacity to enter into a contract on the conditions described hereafter, i.e. to be an emancipated minor or have reached legal majority.  Tales of Dubai reserves the right to refuse any order by a Customer with whom there exists, or which appears during processing, a dispute, in particular a dispute overpayment.

 

ACCEPTANCE OF THE CONDITIONS BY THE CUSTOMER

The present Conditions can be read directly on the www.talesofdubai.com site. On simple request of the Customer, they can also be sent by electronic mail.  The act of the Customer's ticking the box "I accept the general sales conditions", before proceeding to secure payment, constitutes an irrevocable acceptance which can only be called into question in the extreme cases envisaged under the present general sales conditions under the paragraph "right of retraction". The Customer accepts by this act to having read and understood the present Conditions and to accept them.

The purchase by telephone also implies the acceptance of these Conditions which he recognizes to have read beforehand and to have understood and accepted the conditions mentioned above.

 

PLACING OF AN ORDER

The individual Customer can place his/her order at Tales of Dubai by Internet 24 hours a day, 7 days a week. The ordering process is composed of 6 successive stages. Once product selection has been carried out, and the basket validated, the Customer must:

  • clearly identify the products selected with the options of colours, sizes,… indicated on the www.talesofdubai.com site;

  • indicate the quantities requested;

  • indicate clearly information necessary for the delivery. This relates in particular to the precise address of delivery, as well as possible restrictions of accessibility of the place of delivery (building, floor, door-codes, etc);

  • indicate the selected mode of delivery;

  • finally, indicate the selected mode of payment.

 

Once the mode of payment is selected, the Customer must proceed with payment of his order on the secure server, which will formalize the sales contract with Tales of Dubai in a firm and final manner. Every order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will intervene within the framework of a possible exchange and guarantees mentioned below. In every case, the supply online of the bank card number and the final validation of the order by the Customer will constitute proof of the order and current liability for the sums for the products selected in the order. This validation constitutes signature and acceptance of all the operations carried out on the www.talesofdubai.com site.

 

CONFIRMATION OF ORDER

An email is automatically sent to the customer in order to confirm the order provided that the email address indicated in the inscription form does not contain an error. The Customer must check the completeness and conformity of the information which he provides to Tales of Dubai. The latter cannot be held responsible for possible errors of data-entry and the consequences in terms of delay or delivery error. In this context, all the expenses engaged for resending will be the responsibility of the Customer.

 

FOLLOWING OF THE ORDER

The Customer can at any moment contact Tales of Dubai by email at contact@talesofdubai.com in order to be informed of the stage of his order.

 

PROOF OF THE ORDER

The filing of the purchase orders and the invoices is carried out on a reliable and durable support which can be produced as proof.

 

ARTICLE 5 : INFORMATION ON THE PRODUCTS

 

CHARACTERISTICS OF THE PRODUCTS

The difference in perception of the forms and the colours between the photographs or graphics presented and the products cannot engage the responsibility of Tales of Dubai. Tales of Dubai will make its best efforts to ensure that the photographic representation of the products on the www.talesofdubai.com site is as faithful as possible. It is nevertheless possible that the perception of the products does not correspond completely to the products. The products are sometimes presented in photographs with other products. The description will mention what does or does not form part of the product. Tales of Dubai will not accept any responsibility for any indirect loss connected to present facts, in particular, with regards to a trading loss, loss of profit, loss of opportunity, damage or expenses, which may occur because of the purchase of the products. Tales of Dubai cannot be held responsible for any losses of data, files or of the damage defined in the preceding paragraph.

 

AVAILABILITY OF THE PRODUCTS

Tales of Dubai is committed to delivering the orders received only within the limit of the stocks of the product available. In the absence of availability of a product or products, Tales of Dubai is committed to informing the Customer as quickly as possible. Availability can vary during the same day according to the level of sales. Tales of Dubai carries out very frequent updates of availabilities, but cannot be held responsible if the stock is no longer the same as that which is indicated. More precise information can be given to the Customer by telephone and email. The unavailability of a product is mentioned on the product page concerned or in the shopping basket summary. Thus, Products may appear with the mention of delivery times, such as "in stock" or "immediate", "4 to 8 days", "1 to 2 week", "4 to 6 weeks", "Product not available" etc.

Delivery times indicated in the product page details are estimated times when the product(s) are not available in Tales of Dubai stocks. They may thus be susceptible to variations for which the Customer will be informed by Tales of Dubai in his order confirmation in the event of a minor delay or by email in the case of a more prolonged delay. Tales of Dubai cannot be held accountable for the non-fulfilment of an agreed contract in the case of the product being out-of-stock or unavailable, of causes beyond control, of disruptions caused by partial or all-out strikes, in particular of the postal services, transport, and communications, flooding, fires and other acts of God.

 

ARTICLE 6 : PRICES

Prices are indicated in AED (United Emirates Dirham) and are inclusive of tax, and are applicable only on the date of the confirmation of order sent by the Customer. The prices do not take account of delivery charges, gift wrapping, possible promotional offers and personal reductions, which will be indicated before the final confirmation of the order.

The prices take into account the UAE VAT applicable on the day of the ordering, and any change of the statutory rate of VAT will be automatically reflected in the price of the products presented on the site, at the date stipulated by the decree of application. However, the prices cannot be modified once the Customer has placed his order. In the same way, if one or more taxes or contributions, in particular environmental tax is suddenly created or modified, whether it rises or falls, such a change will be reflected in the selling price of the articles present on the www.talesofdubai.com site.

The customer is also responsible for verifying the possibilities of importing ordered items with respect to the governing laws of the destination country. We recommend the customer to contact their local customs authorities for further information.

 

ARTICLE 7 : PAYMENT

MEANS OF PAYMENT

The Customer can pay his/her order online by bank card: Visa and Eurocard / MasterCard. The Customer guarantees the Tales of Dubai that he has the necessary authorization to use the mode of payment chosen by him/her, during the confirmation of the purchase order. The debit for purchases on the customer's account is done at the time of the processing of the order. Tales of Dubai uses all means necessary to ensure the safety and confidentiality of data transmitted online. To this end, the site uses a protected mode of payment SSL (Secure Socket Layer) which allows the encoding of your banking co-ordinates during their transmission on the Internet. You can see that the transmission is encrypted by software from the padlock symbol which appears in your navigator. The transaction is carried out via the RAK Bank which alone receives the banking information provided on the site at the time of the payment.

Tales of Dubai reserves the right to suspend the processing and delivery in the case of a payment authorization by bank card being refused by officially accredited organizations or in the case of non-payment. Tales of Dubai notably reserves the right to refuse to process and deliver an order placed by a client who has not paid in total a previous order, or with whom a dispute over payment has still not been settled.

Within the framework of a procedure for checking orders intended to make sure that no one uses the banking co-ordinates of another person without his or her knowledge, the Customer may be requested to send proof of identity or proof of residence by email to Tales of Dubai. The order will be confirmed only after reception and checking by our services of the details sent. In the absence of reception of these elements within 15 day following the placing of the order, the order will be considered to be automatically cancelled.

 

INVOICE

The purchase order which the Customer creates online or the confirmation of the order sent by email to the Customer by Tales of Dubai does not act as an invoice. The Customer will receive the invoice for his order by email.

 

TRANSFER OF PROPERTY

Tales of Dubai remains owner of the Products delivered until their complete payment by the Customer. The provisions above do not prevent the transfer to the Customer of the risks of loss or deterioration of the Products during delivery as well as of the damage which they could cause.

 

ARTICLE 8 : DELIVERY

 

DELIVERY ZONES

The geographical area of delivery for items from Tales of Dubai is as follows: UAE. Rest of The World: The Customer can contact Tales of Dubai Customer services to have more information on delivery conditions to a specific country in the world.

DELIVERY SERVICES

Products are delivered to the address indicated by the Customer on the purchase order. The Customer must check the exhaustiveness and the conformity of the information which he provides to Tales of Dubai. The latter cannot be held responsible for possible errors of data entry and the consequences in terms of delay or delivery error. In this context, all expenses engaged for the reforwarding of an order will be entirely the responsibility of the Customer. Tales of Dubai cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in particular in the event of a partial or all-out strike in particular of the mail services, transport and communications).

 

DISPATCHING TIMES

Orders placed online via the www.talesofdubai.com site are dealt with each day from Sunday to Thursday, except public holiday. Tales of Dubai does its utmost to treat and dispatch any order as soon as possible; the preparation and processing time of an order may be lengthened according to articles and may require 5-7 business days. As of reception of the dispatch confirmation email, the Customer can take into account the transportation times mentioned below.

Tales of Dubai informs its Customers that these delivery times do not include Fridays, Saturdays and public holidays. In the case of an order which may comprise one or more Products not immediately available and one or more Products immediately available, Tales of Dubai will dispatch the order as soon as of the whole of the products which comprise the order. If the Customer wishes to receive the products immediately available more quickly, he is advised to isolate these articles in a separate order. The delivery service will be contacting the customer on his phone number at the time of dispatch of the Products to organize the delivery at a convenient time for him.

 

TRANSPORT TIMES

Transport times depend on the transporter chosen by Tales of Dubai  and the place of delivery. Tales of Dubai informs Customers of the delivery times on a purely indicative basis, as given by the chosen transporter. Transport charges are given as an indication at the moment of going to the shopping basket and are confirmed definitively according to the means of transport and the destination of delivery chosen, before the final confirmation of the order.  Tales of Dubai informs its Customers that these delivery times do not include Fridays, Saturdays and public holidays.

DELIVERY TIMES

Delivery times may be considered to be the following:

  • If the products are available, the delivery period is equal to the dispatching time (dispatching times paragraph) plus transport time (transport times paragraph).

  • If the products are not immediately available, then delivery time equals dispatching time plus transport time plus a production time up to 7 days.

  • If it happens that initial delivery times cannot be met, a new delivery time will then be communicated to the Customer, according to the information available to Tales of Dubai. In this case, an option for the cancellation of the order, with a refund or a credit, will be also made to the Customer.

DELIVERY METHODS IN UAE

Standard delivery by Courier service:

This method of delivery makes it possible for the Customer to receive his parcel within 5-7 days. Deliveries are carried out from Saturdays to Thursdays morning, excluding public holidays. The charges are 20 aed for delivering in Dubai, and 50 aed for the rest of the UAE.

The parcel is dealt with by courier service and is delivered upon being signed for at the delivery address indicated by the Customer. In the event of absence, it will be at the Customer to re-organise the delivery with the courier service. In the event of non-withdrawal within the time limits allowed by the transporter, the products will be returned to Tales of Dubai which reserves the right to refund the price of the products, with transport costs being at the charge of the Customer.

 

​PACKAGING

The products are packaged so as to respect the standards of transport in force, and to ensure an optimal protection of the products during their delivery. It is requested from the Customer to respect these same standards in the case of a product being returned because of after-sales service or for reasons of suitability. Any damage noted to a product arising from the product not being repackaged properly may lead to no refund in the event of the impossibility of resale in its state or in the event of a technical problem indicated having been worsened.

RESPONSIBILITY OF THE CUSTOMER TO CHECK PARCELS UPON RECEPTION

Tales of Dubai reminds customers that it is the responsibility of the Customer to inspect his parcels upon reception in the presence of the deliveryman and to notify the transporter as well as Tales of Dubai of any anomaly (bumps, damage to the parcel, delivery date not conforming to normal times of the parcel delivery…) within two working days. In the case where such elements are not noted on the delivery slip presented to the Customer by the transporter, no complaint related to the state of the parcel can be accepted a posteriori by Tales of Dubai.

DELAYS IN DELIVERY RELATED TO THE TRANSPORTER

In the case of a delay in delivery compared to the times announced by the transporters, the Customer must contact Tales of Dubai Customer Services by telephone or email in order to create a file of contention or start an investigation to carry out a search for the parcel. It can happen that parcels are mislaid by transporters.

If the parcel is found, it will be sent immediately to the residence of the Customer. In the event that the parcel is not found, the Customer will be able to ask that the same product be sent again (subject to availability), at Tales of Dubai's expense, or be refunded the amount paid. If one or more ordered products are not available at that moment, Tales of Dubai will refund the amount paid for the products concerned lost by the transporter.

 

DAMAGED PARCELS

The Customer must inspect the state of the parcel in the presence of the transporter and note any reserves necessary on the delivery slip in the event of partial or total deterioration. In the absence of noting such points, the product is considered to be accepted by the Customer and cannot be the subject of any dispute concerning its delivery. The Customer must notify Tales of Dubai by email so that Tales of Dubai can take the necessary measures as quickly as possible.

 

ARTICLE 10 : RIGHT OF RETRACTION, RETURN AND EXCHANGE

Within the framework of the sale by correspondence (without the simultaneous physical presence of the parties), the Customer has the right to a seven-day period to exert his right of retraction without having to pay penalties, except for the costs of returning the goods. This period begins as from the day of reception of the goods by the Customer.

The request to return the goods can be carried out by contacting Tales of Dubai by email, and they will indicate to the Customer the methods to be followed.

The returned products must be intact, in a perfect state for resale, and in original packing. They cannot have been used or have suffered even minimum deterioration, and in a state of perfect cleanliness. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged. This right of retraction is exerted without penalty, except for the transport charges which remain at the cost of the Customer. In the event of having exercised the right of retraction, the Customer will receive a voucher for the sums paid which can be used against the next order. This voucher is valid for 6 months. The Customer can also ask for the sums paid to be refunded directly. In the event of a demand for repayment, Tales of Dubai will make all effort to refund the Customer within 30 days.

ARTICLE 11 : GUARANTEES

Tales of Dubai cannot deprive the Customer of the legal guarantee which obliges the professional seller to guarantee him against all consequences of the hidden defects of the item being sold. Tales of Dubai cannot be held responsible in the event of the non-respect of legislation in the country where products are delivered. It is the responsibility of the Customer to check with local authorities the legality of importing and using the products and services being ordered.

ARTICLE 12 : RESPONSIBILITY

Tales of Dubai cannot be held responsible in the event of non-observance of legislation in the country where the product is delivered. It is up to the Customer to check with the local authorities on the possibility of importing or using the products which he wishes to order. Tales of Dubai cannot be held responsible for inconvenience and losses relating to the use of the Internet, in particular a breakdown in the service, the presence of computer viruses or external intrusions and more generally all cases defined by the courts as outside our control or committed by third parties.

Hypertext links may send out to other sites than that of the www.talesofdubai.com site. Tales of Dubai refuses any all responsibility if the contents of these sites contravene any laws or rules in force.

ARTICLE 13 : FORCE MAJEURE

Neither of the two parties will have failed in its contractual obligations, insofar as their execution is delayed, blocked or prevented by circumstances beyond their control. Force majeure or circumstances beyond control will be regarded as that which are external to the two parties, unforeseeable, inevitable, independent of the will of the parties, and which could not be prevented by them, despite all reasonably possible efforts. The party affected by such circumstances will warn the other party within ten working days from the date on which the first party will have learnt of it. 

 

The two parties will communicate with each other within a month, except if this is impossible due to force majeure, to examine the situation and reach agreement on the conditions under which the execution of the contract will be continued. If the force majeure case is of duration greater than three months, the present general conditions can be cancelled by the injured party. Force majeure, will be considered to include the following:

all-out strikes or partial ones, external or within the company, a blockage of supplies or transport for whatever reason, legal or governmental restrictions, computer breakdowns, earthquakes, fires, storms, floods, lightning, pandemic- breakdown of telecommunications or network works not under control of the Customer.

ARTICLE 14 : PERSONAL DATA

Visitors or Customers of the www.talesofdubai.com site have a constant right of access, modification, correction and suppression of the data which relate to them. At the time of customer ordering, or within the framework of other specific operations, Tales of Dubai invites Visitors or Customers to receive its newsletters, its promotional offers, and/or to register to stay informed of its exclusive sales. At any time, the Visitor or Customer can modify his subscription through the hypertext link appearing at the bottom of the offers received by email.

Tales of Dubai is committed to taking into account the modifications of subscription and of withdrawal of subscription to its commercial emails within the shortest possible delay. Tales of Dubai uses data acquisition systems such as cookies. Cookies are a computer file stored on the hard disk of the user's computer. Cookies make it possible to announce a preceding visit of the user on the site and to connect the user to his personal data left on the site, in particular in reference to his orders in course.

 

ARTICLE 15 : INTELLECTUAL PROPERTY

The entirety of the contents (texts, comments, works, illustrations, images, videos, graphics, sounds… including underlying technologies used) posted on this site is reserved under copyright and intellectual property rights for the whole world. For this reason, only private use is authorized, subject to different provisions which may be even more restrictive from the code of intellectual property. Any other use may constitute pirating and be sanctioned by the law covering intellectual property, except in the case of preliminary authorization by Tales of Dubai.  Any total or partial reproduction of the Tales of Dubai catalogue is strictly prohibited. Any person having an Internet site wishing to place on his site a simple link directly to the www.talesofdubai.com site must request authorization from Tales of Dubai. An authorization given by Tales of Dubai will not constitute an implicit agreement of affiliation and will not be in any case given on a permanent basis. By simple request from Tales of Dubai, this link will have to be removed.

 

ARTICLE 16 : ENTIRETY OF CONDITIONS

A change of legislation, regulation or a decision of the court rendering invalid one or more clauses of these general sales conditions will not affect the general validity of these Conditions. Such a change cannot in any way make it possible for the Customer not to observe these general sales conditions. If a condition is not explicitly mentioned, it will be regarded as conforming to usage in the sector of mail order sales by companies based in UAE. Relations between Tales of Dubai and the Customer are controlled exclusively by the present conditions at the exclusion of any other condition appearing on the www.talesofdubai.com site.

 

ARTICLE 17 : DURATION AND APPLICATION

The present Conditions apply throughout the time of all online services offered by Tales of Dubai. They can be modified at any time by Tales of Dubai. The Conditions applicable are those in force on the date of the registration of the order.

ARTICLE 18 : TERRITORIALITY AND APPLICATION LAW

The sale of products of Tales of Dubai are subject to UAE law. Any dispute relating to the existence, interpretation, execution or breach of the contract concluded between Tales of Dubai and the Customer, even in the event of a plurality of defendants, will be, in the absence of mutual agreement, the exclusive competence of the tribunals of Dubai.

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